Support & Service

Overview

 

Acquired by ADI, no longer offered by Sypris.

The following is a brief description of the various support programs offered by Sypris Electronics. For more information, contact one of our sales or service offices.

Technical Support

To provide you with the resources to get the most out of your Sypris Electronics products, the company offers Technical Support assistance in the form of telephone support, e-mail assistance, and on-site repair, maintenance, and training. Call 1-800-937-9220.

Spare Parts

Sypris Electronics offers a comprehensive assortment of spare parts for both current and mature products to ensure the operational availability of your equipment.

Repair/Exchange Parts

The company has programs to repair/exchange parts designed to provide customers with a fast and easy means to replace faulty modules or parts. Sypris Electronics also offers magnetic tape digitization.

Operator and Maintenance Training

Operator and maintenance training are available on most Sypris Electronics products and on the more popular mature product lines. Training can be scheduled on-site or at a Sypris Electronics facility. Classes feature hands-on experience with functional products and education in recording theory and practices. Skilled instructors and professionally prepared classroom materials and training manuals help ensure that users get the maximum performance from Sypris products.

Contract Services

Support contracts are available for all Sypris Electronics products and selected test and data acquisition equipment manufactured by other companies. Support contracts offered are:

Media Migration: Tape to Digital Conversion

Sypris Electronics customer service organization provides ISO-9001:2000 certified magnetic tape to digital conversion process solutions.

Resident Service Engineers

A dedicated and highly skilled service engineer can be assigned via an on-site contract. The engineer is experienced and trained on the products and applications to be supported at the customer's site.

Fixed Price Comprehensive Contracts

Contracts covering all parts, labor, unlimited service calls and two preventative maintenance events per year are available. These contracts include the same protection as the original warranty. The entire Sypris product line has various fixed-priced service agreements available to meet your requirements.

Asset Management Contracts

Sypris Electronics offers contracts that support all assets of the customer's facility. These contracts provide inventory control, preventative maintenance and repairs regardless of the manufacturer or model number. This program may be used in government and industries where strict asset control and calibration programs need to be maintained.

Repair and Calibration at Any of Our Regional Service Centers

Customers may send in any portable product for repair and/or calibration. A written quotation will be provided for approval brfore beginning any repairs. This repair service is available for all makes/models of tape recorders, peripherals and associated test instrumentation.

Product Retrofits and Upgrades

Products may be field-retrofitted to offer greater capability. Most retrofits and upgrades can be done in the field, at a Regional Support Center, or at the customer's location. In cases where retrofits are required, customers will be notified and scheduled. Product improvement upgrades are typically offered through the price catalog by our sales force.

Software Upgrades

Products with software and firmware may be upgraded to enhance the operational capabilities. Most upgrades can be installed in the field to minimize downtime. As part of our service agreement, most software upgrades are provided at no cost.

OEM Service Contracts

Sypris Electronics offers nationwide support service to original manufacturers of test equipment, either on-site or at any of its Regional Service Centers.

Integration and Installation of New Equipment

Sypris Electronics will install and test purchased equipment at the customer's facility to ensure proper installation and operation. 

Note: Specifications subject to change without notice.

Contact Information

Main Line

For your nearest Sypris Electronics Service Center location call: 

800-937-9220

Maryland

9515 Gerwig Lane, Suite #119, Columbia, MD  21046-2911
410-312-7923
410-312-7926 Fax

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